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Contacts for Current and New Customers

Questions about order status, quotes, services, products, and new customer signups are best handled by the branch or sales office in your local area.

You can also get immediate support outside your local branch hours. Call 1-800-GRAYBAR to speak to a National Customer Service Representative during these extended hours:

  • Monday – Friday 6:00 a.m. – 10:00 p.m. CST
  • Saturday – Sunday 8:00 a.m. – 5:00 p.m. CST

After-hours you can also email our National Customer Service team at graybarsupport@graybar.com.

If you have any problems with our web site, or questions specific to online shopping, ordering, shipping, or returns, please contact our support team Monday-Friday (6am-10pm Central Time) and Saturday-Sunday (8am-5pm Central Time) at:

Graybar Web Site Support
Phone: 855-347-2839
Email: graybar.support@graybar.com

You can also use the Online Chat functionality of the site. Just click on “Need Help?” on the top of your screen next to the Shopping Cart, and click on the Live Chat option.

In addition, many answers for common web site questions are listed in our Online Store Help section, including FAQs about types of online accounts. tracking orders, shipping information, and payment options.

Graybar BillPay is a new web site where you can view your bills, check account balances, make payments and more.

Please note that this site requires a separate login and password than the main Graybar.com site for security reasons.   

For questions about using the new Graybar BillPay site for online payments (billpay.graybar.com), please email ARQuestions@graybar.com.

If you have questions about the application process or about the benefits of working at Graybar, visit our Careers Page.

If you want to search and apply to open positions, go to our Job Search Site.

Our corporate headquarters is located at 34 N. Meramec Avenue; St. Louis, Missouri, 63105.

If you have a media or interview request please contact our Corporate Communications Department by email at pr@graybar.com or by using the address below:

Graybar
Corporate Communications
11885 Lackland Road
St. Louis, MO 63146

Please be advised that Graybar Electric Company, Inc. is aware of several false collection claims that have been sent to law firms around the country.  The perpetrators identify themselves as members of companies with whom Graybar has allegedly done business.

While the scam is constantly evolving, Graybar has seen the perpetrators use the names “Advanced Technologies” and/or Power Technology,” neither one of which are entities with whom Graybar has done business.

The correspondence typically: a) alleges that Graybar breached its contract with the fraudulent identity; b) includes a cashier’s check; and c) requests the law firm’s checking account routing number and other bank information.  Please be advised that this correspondence is fraudulent, and is simply an attempt to obtain the law firm’s checking account number.

Graybar is also aware of a scam perpetrated by a Company identifying itself as “Advanced Telecommunications Systems Company Limited.” (Advanced Telecommunications).

Advanced Telecommunications has contacted several law firms alleging that Graybar breached its contract with Advanced Telecommunications.  The correspondence typically includes a cashier’s check and requests the law firm’s checking account routing number. 

Graybar has never done business with any entity called “Advanced Telecommunications.  The correspondence is fraudulent and is simply an attempt to obtain the law firm’s checking account number.